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"We automate the communications with your clients, debtors and future clients."
Tl;dr: Domu uses generative AI to automate and personalize client communications for financial services and insurance companies. They work with 8 of the 20 largest banks and insurance companies across the Americas, such as MetLife, Skandia, BBVA, and BNP Paribas Cardif. The platform automates calls and manages all their back-office tasks for collecting money and selling insurance. Domu's customers just need to send them a list and review the results‼️
Founded by Camila Zancanella & Nico Diaz
At Domu, they’ve built probably one of the biggest female teams in the current YC batch, and every day, the Domu team wakes up with the conviction of helping their clients automate sales calls for collections and insurance sales.
🚨 The Problem: Inefficient and costly customer interactions
Very few people in the world like to make calls to charge people money. Enterprises struggle with all the back-office tasks to manage call centers or debt collection agencies due to the volume of clients. Manual processes lead to high operational costs and a lack of scalability.
Take their client, a major insurance company, as an example. They manually contact more than 150,000 customers monthly, which is around 500,000 minutes spent on calls😱. This process also involves capturing data, pulling that data, and analyzing it, which usually results in suboptimal outcomes.
🫡 The Solution: Automated and personalized communications at scale
Domu automates customer interactions using GenAI, reducing the need for extensive operational teams. They provide personalized communication through calls, SMS, WhatsApp, and emails, and give customers real-time data to track their metrics.
💜 By using Domu, companies can:
- Significantly reduce operational costs.
- Improve debt collection and conversion rates.
- Gain real-time insights about their clients to improve communication.
👇🏼 Click here to check their first DEMO
📈 Opportunity: The immense potential of the market
For every large enterprise with thousands of clients, millions are spent on inefficient communication processes and sales agents. By automating these interactions, Domu can save companies substantial amounts and improve their customer relationships.
In the US alone, the potential savings in the debt collection sector are enormous, with trillions of dollars at stake. Domu's AI-powered solutions provide a significant opportunity for enterprises to enhance their communication efficiency and effectiveness.
📝 Domu's Ask: How you can help
- 🚨Free food alert 🚨: They are looking to expand their sales pipeline — please name the best insurtechs or fintechs you know in the US that work with personal credit/policy lines. If you know a VP of Sales, Collections, or someone in the C-suite, the Domu team will buy breakfast for you 🥞🤤.
- Mentors / Experts: Domu is looking to get advisors in the industry. If you know any potential experts who work or have worked at banks, credit unions, or insurance companies in the US, the founders would love to talk to them - make the intro!
