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Lilac Labs recently launched!
"AI Drive-Thru Voice Automation"
TL;DR Lilac Voice is an AI team member that takes orders at your drive-thru.
Founded by Tony Kam & Shelden Shi, ex-Tesla engineers and Berkeley researchers.
❌ Problem: The quick service restaurant (QSR) industry is desperate for solutions to reduce labor costs.
Grappling with rising wages, high staff turnover, and an unprecedented labor shortage, quick-service restaurants (QSRs) have increased prices to maintain profitability, but have run into the limit of what consumers are willing to accept. Drive-thrus makes up 70% of QSR revenue as a channel and is a significant opportunity for automation. In the U.S., there are 200,000 drive-thrus that handle 6 billion visits a year.
✅ Solution: We automate the person taking orders at the drive thru with a voice AI.
Lilac Voice is a multi-lingual AI agent that takes orders from customers through the drive-thru speaker post and sends it directly into the kitchen. It’s perfectly trained, understands the menu, and can answer questions about ingredients and allergies.
With Lilac Voice, QSRs with drive-thrus can: 1) save the labor costs of up to 1 full-time employee, 2) boost revenue through consistent and relevant upsell, 3) improve the customer experience with faster speed of service and higher order accuracy, and 4) improve staff retention!
As an example: In CA, as of April 1st, the fast food minimum wage grew from $16 to $20. For a drive-thru operating 16 hours a day, 365 days a year, that’s $100,000+ in labor savings alone.
