"Meet Overstand, the cross-selling engine for enterprise software companies."
TLDR: Overstand helps enterprise software teams maximize revenue by reading all customer communication channels (chat, email, call recordings, support tickets) to uncover opportunities for contract expansion.
Founded by Senta Knuth & Mihir Patil - They met at Palantir several years ago and both recognized the importance of empowering customer-facing teams to fully understand and sell highly technical and complex products. Mihir was a PM and engineering lead at Palantir and often felt that many existing customers could have further benefited from using his products. Senta managed customer accounts valued in the double-digit millions and often observed challenges associated with upselling into existing accounts.
The Problem:
Big tech companies know that one of the best ways to increase revenue is to bring more value to existing customers. But customer account management involves not just sales, but also support, customer success, implementation teams, and so on. Customers might voice problems that are not conveyed in a timely manner (or at all!) to those responsible for expanding the account.
Enterprise software companies are leaving a lot of potential revenue on the table— some offer a whole menu of products, with each enterprise customer only taking advantage of one or a few of the offerings.
The Solution:
Overstand is designed to read all customer communications and flag opportunities for expansion of customer accounts. It identifies hidden expansion opportunities that are buried in customer communications by analyzing every single message and comparing it to product docs and even existing use cases at other enterprise accounts.
Learn More
🌐 Visit www.overstandlabs.com to learn more!
⭐️ Interested? Get early access here.
