Tessa Launches: A Universal BPO Agent That Learns And Improves Like A Human 💡
"Self-improving AI agents to automate back office business processes"
Tl;dr – General Agency is building Tessa, the world’s first AI coworker that actually learns like a human does.
Founded by Mo Nasir & Harvey Hu
Hey everyone! Meet Mo and Harvey, co-founders of General Agency! 🚀
The Founders Story 📖
Harvey worked on deep learning models for recommendation systems at TikTok and Google, improving the experience for billions of people worldwide. Mo worked on self-driving cars at NVIDIA for 4.5 years, inventing self-optimizing motion controllers with RL and filing 4 patents in the process.
Much like a self-driving car, AI agents perceive the world, plan a sequence of actions, and act on that plan. The founders came together last year to build a state-of-the-art web browsing agent that achieves 93% on WebVoyager, outperforming OpenAI Operator, Google’s Project Mariner, and all other browsing agents publicly available.
For an AI agent to take actions on your behalf, the bar for accuracy is high, especially for enterprises. While ordering a pizza to a random location 400 miles away is something to laugh about, hallucinating facts in a consultant’s research report is a very big deal.
AI agents act exactly like human workers who’ve never experienced a particular task: neither get it perfectly right the first time. Humans, however, learn from demonstration, experience, and feedback.
This learning ability is the missing piece towards human-level AI. General Agency is building a novel cognitive architecture that enables Tessa to not just accomplish tasks like a human, but also learn with experience and natural language feedback. This architecture enables information retrieval that is guaranteed hallucination-free.
The Product 🧠
Tessa can perform many of the tasks that outsourced teams currently perform. Simply show Tessa how to do a task with a screen recording, send her an email, or hop on a video chat to discuss the project.
Over time, Tessa becomes an integral part of your team, learning the intricacies of your workflows and projects, and applying the know-how reliably. Tessa is not yet-another-tool to be used; Tessa is a star employee that grows with you and your company, acquiring and improving on institutional knowledge with every interaction.
The Use Cases ⚡
Companies of all sizes, from startups to the Fortune 100 are using Tessa for:
✅ Deep, accurate research for strategy consulting
✅ Trademark search and infringement monitoring
✅ Resolving complex customer support queries
✅ Sales prospecting and research on buyer intent signals
Learn More
🌐 Visit www.heytessa.ai to learn more.
💼 If you work at a business of any size with:
⏱️ Repetitive and menial tasks that eat a chunk out of your time, or
🌐 An offshore team handling the above
🤝 The founders would love to chat! Please email them here or grab some time on their calendar here.
👣 Follow General Agency on LinkedIn & X.
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